For Stripe, Shopify, WooCommerce and PayPal sellers
Got a chargeback? Answer it properly, before the deadline.
Pick the dispute reason, tick the proof you have, and get a rebuttal letter and numbered evidence list written for that exact reason code. Paste it into Stripe or Shopify and upload your files.
- Flat fee per dispute. We never take a cut of what you win back.
- No store connection. Your customer's data stays in your browser.
- Covers Visa, Mastercard and Amex codes for the six common reasons.
What a pack contains
- A rebuttal letter that states the reason code, your order facts, and the argument issuers look for.
- An exhibit list numbering each piece of proof so the reviewer can follow it.
- A gap check that flags the key evidence you're missing before you submit.
- Where to put it in Stripe's and Shopify's dispute forms.
Free calculators
Every number is editable. Defaults are Stripe's standard US fees; check your own dashboard.
Dispute reasons and what wins them
Each guide lists the Visa, Mastercard and Amex codes, what you must prove, and the evidence that works.
One price per dispute
Chargeback services commonly take a share of every dispute they win. Here you pay once and keep everything you recover.
Questions
How long do I have to respond?
Your processor sets the deadline, usually somewhere between 7 and 21 days, and shows it on the dispute. Stripe lists the "respond by" date on the dispute page. Late responses are lost automatically.
Does this submit the dispute for me?
No. You paste the letter into your processor's dispute form and upload your files there. That keeps your account and customer data out of our hands.
Will I win?
Nobody can promise that. The issuing bank decides. A clear, complete response for the right reason code gives you the best chance; the gap check tells you when your proof is thin, and the calculator shows when accepting is cheaper.
What does Stripe charge for a dispute?
In the US, Stripe charges a $15 fee when a dispute is opened, and since June 2025 a further $15 when you submit evidence, which is returned if you win. Fees differ by country, so check Stripe's pricing page.